The Data Recovery Company

At Secure Data Recovery Services, our goal is to provide a streamlined, simple process that returns your data as quickly as possible.

We start each case with a risk-free evaluation. Our engineers will perform a series of tests to determine whether your device contains recoverable data, at which point we can provide a price quote, turnaround estimate and a list of recoverable files. If you do not wish to proceed with recovery after receiving your evaluation, we can return your media. We do not charge for our standard media evaluations, and we offer a "no recovery, no fee" guarantee with every case.

If you accept the price quote, we will treat physical media issues using safe, tested technologies. Our engineers always work in a controlled environment; see our Class 10 ISO 4 Cleanroom certification page for more information. We then make a copy of your drive and treat logical (software-based) issues to restore your files to a working condition.

When this process is complete, we will send you a full list of recovered files. We can transfer select files to you via secure FTP or return all of your data on an external hard drive or other device.

Like all reputable data recovery companies, we do not offer flat-rate pricing. Dozens of factors can affect the difficulty of the recovery process, and as such, costs vary from case to case. We will provide an accurate price quote after evaluating your media.

For general price ranges, call our 24/7 customer service department to discuss your case. Be sure to explain any failure symptoms that might indicate the cause of data loss, e.g. error messages, unusual noises and notable events that preceded the failure.

Hard drives are extremely sensitive devices, and they can take on serious damage during shipping. To safely send your hard disk to Secure Data Recovery Services, place it in an anti-static bag and lightly tape the sides of the bag to prevent the drive from slipping out during shipping. You can find anti-static bags at most electronics stores.

Protect your drive with 5 or more inches of bubble wrap on all sides. Alternately, some shipping companies carry specialized containers designed for hard drives.

If you need to ship a laptop, RAID array or another device, get help from a professional shipping company or call our customer service team for instructions.

We typically return recovered data on external, USB-capable media. You can provide media with your original shipment or purchase external media from Secure Data Recovery Services.

We carry an extensive selection of external devices ranging from DVD-Rs to 128 GB flash drives to 30 TB direct-attached storage (DAS) appliances. Your return media options may vary depending on the size of your recovered files. We will review return media options when setting up your case and help you make an appropriate choice.

Turnaround times vary depending on the media failure scenario and by service level. For our standard data recovery service, we offer an industry-leading average turnaround of 2-5 business days.

We also offer 24/7/365 services, which provide an ideal resource in emergency scenarios. Our engineers can successfully recover most of these cases in under a day.

We will provide you with an accurate turnaround estimate after evaluating your case. If your case completion time is set back for any reason, we will provide you with timely updates to help you make appropriate disaster recovery arrangements.

Success rates also vary by media type. Our overall recovery success rate is 96 percent, and we always provide an accurate individual analysis of your case before starting work.

Secure Data Recovery Services specializes in media repair, data conversion and data recovery. Our facilities are fully outfitted for virtually every type of digital media.

We can treat:

• All Types of Hard Drives
• Flash Drives and USB Drives
• All Types of RAID Configurations
• Solid-State Drives and Hybrid Drives
• iPods, iPhones and iPads
• Virtual Servers and Virtual Drives
• Data Tapes and Cartridges
• Zip Drives, Floppy Drives and More

We have experience with Windows, Linux, Mac OS X, UNIX, Solaris and all other operating systems. To put it simply, if your device stores digital data, we can recover it.

Absolutely. We specialize in SQL data recovery and email archive recovery, and our engineers have experience with every file system and failure scenario. If you need access to deleted files, corrupt databases or any other unreadable data, Secure Data Recovery Services can help.

Not usually. In most cases, our return media is not boot-ready due to unavoidable issues with popular consumer-level operating systems.

However, if you need to recover a boot-ready drive for a specific reason (for instance, if the drive contains a proprietary operating system), our specialists will review recovery options to create an effective strategy for your case.

Calling ahead will ensure fast case processing. Our customer service team will issue you a case identification number, discuss pricing options and take basic information about your media failure.

However, you do not need to make an appointment in order to bring your media to one of our facilities. We encourage our clients to drop in on our offices, and we offer pickup services for 24/7/365 emergency cases.

We offer the best combination of media security, experience and data recovery technology available anywhere. Secure Data Recovery Services' engineering teams have decades of combined experience, and we perform extensive background checks on our staff to guarantee the best possible protection of our clients' media.

Other reasons to choose Secure Data Recovery Services:

• 24/7/365 Access to Customer Service
• More than Two Dozen Physical Locations
• Certified Class 10 ISO 4 Cleanroom Data Recovery
• Advanced Security Controls and Credentials
• Industry Leading Turnaround Times

If you need more reasons to choose Secure Data Recovery Services, visit our testimonials page to view letters from some of our satisfied clients. We can also provide references on request.

While our engineers do not need anything other than your hard drive to perform a data recovery evaluation, you do not need to remove your drive from your computer if you are uncomfortable with this process. You can bring your entire computer, server or other device to one of our offices to have our specialists will safely remove your drive from your computer.

Yes. Unless we are legally obligated to do so, we will never share your data with a third party. Additionally, our engineers will directly access your files unless you specifically ask them to verify key data.

Secure Data Recovery Services uses strict protocols and networks to keep client information safe. We were the first data recovery provider to earn SSAE 18 Type II certification, and we regularly update our security systems to maintain compliance with HIPAA, FERPA and various other laws.

When you send your media to our offices, you can rest assured that we will take every possible step to keep your data confidential.

We keep a backup of your data for 14 days on protected servers to guard against shipping issues and other unexpected events. After 14 days, our engineers securely delete this data using Department of Defense standards.

Yes. Secure Data Recovery Services was one of the first providers to offer a no recovery, no fee policy. If we cannot recover your data, you will not pay.

Before billing you, we will verify that your recovery by asking you to approve a detailed list of recovered files. You can also receive screenshots or remotely view your files on request. We only charge after successfully retrieving our clients' data.

We are able to offer this policy thanks to our high success rates and our streamlined data recovery process.