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Service Levels for Professional Data Recovery in Canada

At Secure Data Recovery Services, our goal is to offer options for every type of computer user. Our service levels give you a way to control your expenses while preventing unnecessary downtime, and our experienced customer service team can guide you through the options to help you make an appropriate choice.

Service Options

If you need to regain access to your files as quickly as possible, our 24/7/365 emergency service is an excellent option.

Computers can fail in thousands of different ways, and unfortunately, no reputable data recovery provider can offer flat-rate options for hard drives and other complex devices. We start every case with a media diagnosis, which is free under our standard service option, and we offer affordable diagnostic options for our other service levels.

Service options available through our Canada data recovery offices include:

Standard Service

Standard Service

We offer affordable pricing and free diagnostics through our standard service option. Our engineers will provide a diagnostic report within 2-3 days, which you can use to determine whether to proceed with professional data recovery. Every diagnostic report contains a complete synopsis of your failure along with a price quote, a turnaround estimate and other key information.

While turnaround times vary from case to case, we recover most hard drives in 5-9 business days - one of the fastest standard turnaround services in the industry. We perform work from 9 A.M. 5 P.M on standard business days (Monday through Friday).

Expedited Service

Expedited Service

By providing a fast evaluation and by extending our operating hours, we complete most expedited services in 2-4 business days. We also offer fast access to key case diagnostics; you will receive a detailed report within 24 hours. Our teams work on expedited cases from 9 A.M. to 9 P.M., Monday through Saturday.

The average turnaround for our expedited service is 2-4 business days. Our engineers work on your case from 9 A.M. to 9 P.M., Monday through Saturday.

Emergency Service

24/7 Emergency Service

24/7 Emergency Service - Our fastest service level carries an average turnaround of less than two days (dependent on device type, failure scenario and various other factors). We provide around-the-clock support, and a dedicated engineering team works on your case from the moment it arrives. Our 24/7 service is available every day of the year including holidays.

Our emergency service has an average turnaround of less than 48 hours.

RAID Emergency Service

RAID | Server Emergency Service

Server failures often require immediate attention. Secure Data Recovery Services provides a specialized emergency option for RAID arrays, virtual servers, DAS, and various other servers and storage systems.

Our RAID engineers have years of experience with all server operating systems and can provide exceptionally fast results. We treat many emergency cases within 24-48 hours, and we also offer repair options to limit your downtime. Emergency RAID services are easily accessible through our Canada data recovery offices.

Specialized Data Recovery Services

Specialized Services

Our RAID engineers have years of experience with all server operating systems and can provide exceptionally fast results. We treat many emergency cases within 24-48 hours, and we also offer repair options to limit your downtime. Emergency RAID services are easily accessible through our Canada data recovery offices.


Options for Every Budget and Turnaround Requirement

While Secure Data Recovery Services offers several turnaround options, all of our services feature the same excellent security controls and best-in-class technology. We treat physically damaged hard drives in a certified Class 10 ISO 4 Cleanroom, and our SSAE 16 Type II SOC-1 security attestation shows our commitment to keeping your data completely confidential.

Whether you need the fastest possible turnaround or you need to exercise strict control over your budget, our service options give you the flexibility you need to respond to any disaster. Our data recovery services feature an overall success rate of 96 percent, and our customer service team is always available to help you decide on an appropriate service level for your case. Call Secure Data Recovery Services today at 1-800-705-3701 to discuss your options.

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