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Confidentiality Policy
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Information Security is Always Our Highest Priority

Most computer storage devices contain private information, and when you choose a data recovery provider, you need a company that will exercise strict controls to prevent your data from falling into the wrong hands. Payment numbers, addresses, emails and other personally identifiable information should always be treated with extreme care, particularly after a hard drive failure or other sudden disaster.

Our access controls ensure absolute confidentiality for every case. Features of our secure approach:

Secure Servers

Secure Servers

By using closed networks to store recovered data, we prevent unauthorized access through Internet connections. We also encrypt data at a filesystem level to guarantee the best possible protection.

Regular Security System Updates

Regular Security System Updates

We update our systems and protocols constantly. New threats arise every day, and our exceptional research allows for state-of-the-art security.

Reliable Access Protocols

Reliable Access Protocols

Verified members of our engineering team will have access to your media and your files, and our detailed laboratory controls completely prevent other individuals from obtaining access.

Data Encryption

Encryption

We use the latest encryption algorithms when storing and transferring data. Our teams can also encrypt data on your return media, preventing shipping errors from creating a security risk.

Regular Audits and Attestations

Regular Audits and Attestations

We were the first data recovery company in Canada with a SSAE 16 Type II SOC-1 credential, and through regular audits, we can guarantee that our controls are always up to date.

Smart Data Return Policies

Smart Data Return Policies

We can return data via secure FTP or on the encrypted media of your choice. When shipping media, we use signature authorizations and multiple address checks to keep your files confidential.

Secure Data Recovery Services has always provided Canada with a trustworthy set of data loss solutions. We use advanced protocols at each of our offices, and whether we are treating a single hard drive for a personal computer user or an enterprise-level RAID array, we use the same superior procedures to provide peace of mind throughout our process.

In order to provide appropriate protection for every case, we regularly update our systems and controls. By using up-to-date security practices at each of our locations, we adapt to new threats and provide stellar results for all of our clients.

Secure Data Recovery Services provides the most secure options available for data recovery in Canada, and we invite our clients to view our audit and attestation reports for more detailed information.

More Security Credentials Than Other Data Recovery Providers

As a part of our ongoing commitment to our clients, we regularly submit to laboratory audits and attestations. We engage reputable third parties to check our protocols and networks, and our thorough approach provides dependable results.

Confidential Data Recovery

Our cutting-edge security controls protect your data from the moment your system arrives at our laboratory.

We pledge that our specialists will never transfer your personally identifiable information to a third party without your permission, and our engineers will not directly access your files without your authorization. Secure Data Recovery Services' engineers will never take steps that could compromise your confidentiality.

Our credentials include:

  • Full Compliance with HIPAA, PCI-DSS and Other Privacy Laws
  • The Industry's First SSAE 16 Type II SOC 1 Certification
  • Member of the General Services Administration's Contractor Schedules
  • Compliance with Applicable Privacy Laws in Canada and the United States

If you need to choose a data recovery provider that will commit to your organization's internal security guidelines, we can help. As Canada's most secure data recovery company, we offer custom options in many cases. Speak with a customer service representative for more details on custom security options.

While we offer exceptional security, we never sacrifice quality of service for any reason. Secure Data Recovery Services is proud to offer best-in-class success rates and turnaround times for all types of devices including hard drives, solid-state drives, RAID arrays and more. For more information about any of our services or to set up a new case, call 1-800-705-3701.

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