I was shopping around for HD data recovery services after my 4 TB HD died on me without warning. After hearing great things about Secure Data Recovery, I decided to give them a shot. I'm very pleased to say that most of my data was recovered and I had a great experience dealing with Chris McMacken who offered great customer service and an extremely fast responsive time.

My computer failed and the incompetent data person I had hired had not enabled the appropriate backup. Secure Data retrieved my files and offered great service. Frederick Wright was the person who handled my case and he was professional and responsive. I recommend this service.

I must admit that I didnÔøΩt hold much hope for the data on the hard drive. I had just verified with the user that it was OK to format the drive and erase all the data to install a new operating system. Immediately after clicking on the ÔøΩcontinueÔøΩ button, the user yelled that she was missing a bunch of pictures.I clicked on the ÔøΩcancelÔøΩ button, and stopped the format process.My research indicated that ÔøΩSecure Data Recovery ServicesÔøΩ was a reputable data recovery firm.I dropped off the HD at the local depot and started to worry.A day later one of their support people emailed me with some questions, made no promises, and said he would get back to me.A few days later he emailed me a few more questions, and indicated that they could retrieve some files but not the file names. I authorized the ÔøΩrawÔøΩ recovery process. The user would have to look at the files and then rename them from a ÔøΩnumber.extÔøΩ format to ÔøΩname.extÔøΩ. Apparently the ÔøΩrawÔøΩ recovery process included the correct extension name.Several days later I got an email indicating that the recovery had been completed and they would ship me the recovered data. Several days after that I received a package via courier. I took a solid state hard drive (already equipped with a USB cable) out of the box and plugged it into a computer.As near as I could make out they managed to recover everything. All the user has to do now is read the files and rename them.Thank you, Secure Data Recovery Services, you turned a bad experience into a much better experience.

We sent our dead phone to Secure Data Recovery and they made it easy and convenient to recover our phone data. We were treated respectfully and efficiently. We will be happy to use their services if we are in need of data recovery in the future!

Jake''s customer service is incredible. The data recovery was nice to have, of course, but Jake shepherded me through the process deftly. He was prompt with responses, and provided information along the way so I knew what was happening and when. Not once did it feel like I was sending an email into the ether. I would 100% use secure data recovery again.

One third of our city was flooded in April of 2019 when the dike gave way. We lost everything that was in our basement. That included my laptop with hundreds and hundreds of pictures, videos etc.It is hard enough to lose so many belongings, but the laptop contained so many memories that cannot be replaced.I contacted Secure Data Recovery to see if they could save those memories. Jake was great the way he explained how the whole process worked and the way he worked with me to arrange for a recovery that was exactly what I needed and could afford.I have to give a great big thanks to Jack and the team for recovering my hard drive and returning all those great memories!