When a family member''s hard drive crashed, Jonathan provided us with clear communications about what steps they could take and the chance of success. In the end, he was able to recover all but two files for us, ensuring we got back important personal photos and documents. He and the team were calm, professional, and prompt in their communications and response. I hope I never have to use the service again, but if I do, these are the people I want working on my behalf. Thanks so much!

I dropped my personal HDD and heard the click of death. Jonathon handled my case. He was incredibly professional, helpful, and kind. The entire process was much easier than I expected. Losing precious files is very stressful, but working with this company was the opposite. Jonathon let me know every step of the way what I needed to do on my end and gave me frequent updates on how the recovery process was going, so I was consistently informed. He was always very happy to answer all of my questions and was very quick to get back to me when we were emailing (most patient person ever, I am very busy and am a nightmare to anybody who tries contacting me, so thank you again Jonathon). The shipping was fast and well packaged, the replacement hard drive is lovely (and password-protected), and most of my files were able to be entirely recovered. For the ones that weren’t, there is a folder containing the damaged files, which is awesome. I am so glad to have my files back, and it was made as painless as possible thanks to Jonathon and SecureData.

Scott M. provided excellent customer service from the very beginning. His knowledge was impressive, and he took the time to clearly explain everything so I fully understood the process and my options. What really stood out was his follow-up—he made the effort to check in and ensure I had all the information I needed, which showed a genuine commitment to helping.Although I didn’t end up using his services this time, the professionalism, responsiveness, and attention he provided left a very positive impression. I wouldn’t hesitate to reach out to Scott again in the future, and I would absolutely recommend him to anyone looking for knowledgeable and reliable support.

I contacted Secure Data Recovery to recover our Director of Finance''s data from his laptop. From the very first contact Alex was very helpful. Response time was spot on.I highly recommend SDR and if I ever need data recovery again they will be the first place I contact.Thanks you very much for your professionalism.Pete JessupIT Manager McCloskey International Limited

Though we ended up not proceeding with the backup for now, the support and attention from Scott was absolutely awesome and I would readily and happily recommend any friends or colleagues to Secure Data Recovery for their needs.I was explained every part of the process clearly, responses were prompt and helpful, and multiple options were presented. I didn''t feel pressured and, if the company chose to move forward, would have been happy to keep working with them.Thanks again Scott, all the best to you and the team.

I had a recent experience with Secure Data Recovery and excellent customer service from Elliot Fisher. I am not very tech savvy and Elliot was patient, clear and responsive in providing information and always prompt in replying to queries. I could not have asked for better customer service. Thanks.Jean Waters