I have to say that I had a very positive experience in dealing with Secure Data Recovery. My rep, Alec Sakenes, was great to deal with and provided over and above customer service. Secure Data Recovery was able to recover 100% of all my files / data from my corrupted SSD, and made sure I was able to get all my data back on to my personal laptop. I would highly recommend Secure Data Recovery and Alec to anyone who has issues with a failing or corrupted hard-drive.

As an IT professional, I appreciate quality services that deliver real results regardless of being for a business or an individual. In this case, a personal hard drive had failed and every effort had been made to recover the memories collected over years. While there was too much damage to recover that precious data, the experience of dealing with Alec made a dire situation manageable, and the professionalism conveyed over the entire process was much appreciated. There is no question that when real solutions are needed, Secure Data Recovery is the go-to provider that offers the best experience and technical abilities that delivers results. I hope to never need their services in the future, but there is no question that my first call will be to these guys. Thanks for all the help!

You guys are amazing. I had just taken over IT with this company when we lost a server (RAID array) with no recent viable backups in place. Faced with the possible loss of over a months worth of data, we sent our drives to you guys. Alec Sakenes was instrumental in guiding us through the process and provided excellent communications and regular updates. Needless to say, my first task as the new IT guy here was to put in a new, functioning backup system!

When a family member''s hard drive crashed, Jonathan provided us with clear communications about what steps they could take and the chance of success. In the end, he was able to recover all but two files for us, ensuring we got back important personal photos and documents. He and the team were calm, professional, and prompt in their communications and response. I hope I never have to use the service again, but if I do, these are the people I want working on my behalf. Thanks so much!

I dropped my personal HDD and heard the click of death. Jonathon handled my case. He was incredibly professional, helpful, and kind. The entire process was much easier than I expected. Losing precious files is very stressful, but working with this company was the opposite. Jonathon let me know every step of the way what I needed to do on my end and gave me frequent updates on how the recovery process was going, so I was consistently informed. He was always very happy to answer all of my questions and was very quick to get back to me when we were emailing (most patient person ever, I am very busy and am a nightmare to anybody who tries contacting me, so thank you again Jonathon). The shipping was fast and well packaged, the replacement hard drive is lovely (and password-protected), and most of my files were able to be entirely recovered. For the ones that weren’t, there is a folder containing the damaged files, which is awesome. I am so glad to have my files back, and it was made as painless as possible thanks to Jonathon and SecureData.

Scott M. provided excellent customer service from the very beginning. His knowledge was impressive, and he took the time to clearly explain everything so I fully understood the process and my options. What really stood out was his follow-up—he made the effort to check in and ensure I had all the information I needed, which showed a genuine commitment to helping.Although I didn’t end up using his services this time, the professionalism, responsiveness, and attention he provided left a very positive impression. I wouldn’t hesitate to reach out to Scott again in the future, and I would absolutely recommend him to anyone looking for knowledgeable and reliable support.